![]() ![]() Slight variations might occur between the sample and the finished product. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. Again, these are custom products and CANNOT be returned for reasons other than warranty repair or service. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. Despite every effort to accurately duplicate each product’s color when scanned to our website, actual colors may vary. Once materials have been cut, orders CAN NOT be cancelled.Ĭolor Disclaimer for All Shades: We always recommend that you received samples before ordering your shades. Our Return Policy: When shades are ordered from North Solar Screen, our shade materials must be cut to fit. Please do not accept your shipment if the cartons are damaged. Inspect all cartons immediately for damage. Returns MUST be shipped in a box and packed well to prevent damage. Returns MUST be put in a box and then shipped to us. Please do not return shades unless we request it. Inspection of Defect: We reserve the right to inspect shades to determine if there is a manufacturing error. We do not cover shipping on any shade parts or warranty replacement parts outside of the continental U.S. Average battery life is about 1.5-2 years depending upon those factors. The life of the battery depends upon the weight of the material and how often it is used per day. A Booster Battery Wand extends battery life to about 2 years. Estimated battery life for a single 12 volt wand is about 1-1.5 years. Battery life is estimated based on raising and lowering the shade once daily. We are not responsible for the payment of any labor associated with the re-installation of parts or shades. We may require you to speak to factory personnel for assistance troubleshooting to determine what parts need replacing or if the product needs to be remade. We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. NOT COVERED: Vandalism, improper operation, customer installation, any installer fees (North Solar Screen will not assume responsibility for any labor installation problems, including installation of replacement of in-warranty parts), change of color from continued exposure to strong sunlight, damage to exterior shade and/or motor when not retracted in windy conditions. We do not take returns on custom cut shades.) 15% restocking fee for return of components (i.e., motors, replacement clutches, chains. We are constrained by the freight companies’ policies in this matter. We can ONLY REPLACE, we CANNOT REFUND for damaged shipments. If you do not, we will NOT be able to replace parts or shades that are damaged. Defective Bead Chain Drive UnitĭAMAGES IN SHIPPING: When you receive your shipment, if there is any sign of damage to the outer packaging, you MUST notate that there was such damage on the bill of lading when you sign it and send us photos of the damaged packages and shade products. WARRANTY PERIOD AND TERMS FROM DATE OF SHIPMENT 1st Year: Full Replacement 2nd Year: Charged 1/3 of current cost 3rd Year: Charged 2/3 of current costĬOVERED: 1. We cannot be held responsible for shipping warranty replacement parts or shades out of the continental US. The limited lifetime warranty is extended to the original residential purchaser only, or for the original purchaser of shades installed in commercial, institutional, or multi-tenant facilities in the original window for which it was installed. warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. If installed high up or on a second story, any equipment or labor needed for the initial installation could be needed for cleaning. Once or twice a year is usually sufficient apply when vinyl appears dull. Use the IMAR 313 Clear Vinyl Clean & Protect provided with your shades to help protect the vinyl and help it operate well in humid conditions. Vinyl shades should not be folded and stored for an extended period of time when damp or wet. Cleaning should be done with a mild vinyl cleaner or basic mild neutral soap such as Ivory or Lux mixed with lukewarm water. ![]() Abrasive cleaners cannot be used on window vinyl. Make sure that you can remove any insect screens you have in the openings so you can clean both sides of the vinyl.Ĭlear vinyl should be cleaned regularly to remove dirt. Since it is very pliable, vinyl can easily be scratched and caution needs to be exercised when working with the material. ![]()
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